Terms & Conditions

Rates

• All Rates are quoted in Ringgit Malaysia (MYR)

• Foreign guests will be charged Tourism Tax flat rate RM10/room/night. This tax is exempted for Malaysian citizen.

• Rates will be applicable for reservation made direct with the resort only.

• All information and rates offered in agreement is strictly CONFIDENTIAL and not be disclosed to a third party for whatever reason or purpose.

• Child rate is applied when sharing room with 2 Adults.

• Rates are subject to change without prior notice.

• In the event of discrepancies, alterations, modifications, or variations between this confirmation, our official records shall control. Tampering with this confirmation to alter the room rate or any other reservation information is strictly prohibited.


Reservation Procedures

• The Tour Operator will direct all FIT and GIT reservations to the resort's reservation department sales office.

• Reservations can be made through the telephone/Facebook/Whatsapp/Website

• All room reservations are subject to availability and confirmation of the resort.

• Unless advised, the hotel reserves the right to hold reservations till 2000 hours on the arrival date.

• The hotel reserves the right to release rooms should no payment is received within the stipulated deadline for each booking.


Check In / Check Out Time

• Check in time: 1500 hours

• Check out time: 1200 hours

• Late check out will be charged at RM30 per hour of rates, subject to room availability.


Cancellation Policy

• All confirmed bookings are STRICTLY non-refundable and the date is non-modifiable.

• No-show guest will be charged 100% of total cost.


Terms of Payment

• All bookings must proceed with full prepayment to be guaranteed.

• Non-refundable payment in full is required upon confirmation.

• A refundable security deposit of RM100 nett per room/night is required upon check in.

• Payments can be made by Credit/debit Card, Bank-in, or Bank transfer.

• All confirmed bookings are non-refundable and the date is non-modifiable.


Stay

• Each room is strictly for 2 adults and a maximum of 2 children below 5 years old.

• Each additional adult will be charge RM50 nett per night and RM25 nett per night per child.

• The resort practices 1 room 1 car policy. Additional car will be charge accordingly.

• Strictly NO outside food/cooking is allowed in our resort/rooms.

• Strictly NO pets are allowed at the resort.

• In room private party and outside food and beverage area is strictly not allowed.

• An individual below 18 years old must be accompany by their parent(s) to check in as they are under legal age under Malaysia Hotel Association Act.


Special Request

• While we will strive to honour your special request, we cannot guarantee that your request will be honoured.

get in touch

our location
Our Contact Details
Teluk Penyuk, Santubong, 93762, Kuching, Sarawak, Malaysia
+6 082 846900, +6 082 846022